Terms of Sales

Date of last update: 17/05/2022

ARTICLE 1: Scope

These Terms of Sales are concluded, on the one hand, between individual business (in the legal form of the microbusiness) Charlotte Perution EI whose trade name is “My Rainbow Crochet” and whose head office is located 39 place du Millénaire – 34000 MONTPELLIER hereinafter referred to as “My Rainbow Crochet”, and on the other hand, any natural or legal person hereinafter referred to as “customer” wishing to buy or purchase a product on the website: www.myrainbowcrochet .com.
SIRET 851 852 228 00010
Registered with the RCS of Montpellier

Company not subject to VAT – article 293B of the CGI

Any confirmation by the customer of an order via the site www.myrainbowcrochet.com implies exclusive and irrevocable acceptance of these terms of sales.
These terms of sales are subject to change without notice.
The applicable conditions are therefore those in force on the site www.myrainbowcrochet.com on the date the customer places the order.

ARTICLE 2: Essential characteristics of the products sold

The website www.myrainbowcrochet.com sells:

  • patterns
  • kits
  • eBooks.

The customer declares that he has read and accepted the terms of sales prior to placing his order. The validation of your order is therefore valid for acceptance of the terms of sales.

ARTICLE 3: Retention of title clause

The products remain the property of the Company until full payment of the price.

ARTICLE 4: Price

The prices of our products are indicated in euros all taxes included (TTC).
In the event of an order delivered to a country other than mainland France, the customer is the importer of the products he purchases. For all products shipped outside the overseas territories or the European Union, the invoice is established on the price excluding tax. The customer is solely responsible for declarations and payments of any customs duty or other tax that may be payable in his country.
The delivery costs are not included in the price. The order form indicates the amount of delivery costs before any order is placed.

ARTICLE 5: Product availability time

The available products appear on our site accompanied by the mention “available”. In order to best meet the expectations of our customers, the availability of our products is regularly updated on our website.
If you ordered an unavailable product after the validation of your order, you will be immediately informed. We will cancel your purchase. If the amount had already been debited, you will be reimbursed as soon as possible.

ARTICLE 6: Order

You can order our products directly on our website.
To place an order on our site, choose your items and add them to the basket. Validate the contents of your basket.
If you already have a customer account on our site, please identify yourself.
If you do not have a customer account on our site, please create one.
Choose your payment method.
Check the box “I have read and accept the terms of sales”.
Confirm your payment.
You will receive an order confirmation email at the email address you provided when you created your customer account.
Check the details and the total amount of your order. Correct any errors beforehand before accepting them.
The transfer of ownership of the product will only take place upon full payment of your order.

ARTICLE 7: Delivery

We proceed to the delivery of our products in mainland France including Corsica and in the DOM-TOM. Delivery takes place at the address indicated by the buyer.
We offer several delivery methods. They vary according to the characteristics of the product purchased. The available deliveries are as follows: Colissimo. The cost of deliveries varies depending on the type of delivery.
The delivery costs will be indicated on the order summary.
Delivery times are indicative. They may change due to various factors such as the availability of the carrier, weather conditions, strikes, etc.

ARTICLE 8: Payment

Payment is due immediately upon order, including for pre-order products. The Customer can pay by payment card.
Cards issued by banks domiciled outside of France must be international bank cards (Mastercard, Visa, American Express). Secure online payment by card banking is carried out by our payment service provider.
Once the payment has been initiated by the Customer, the transaction is immediately debited after verification of the information. In accordance with the provisions of the Monetary and Financial Code, the commitment to pay given by card is irrevocable. By communicating his banking information during the sale, the Customer authorizes the Seller to debit his card for the amount relating to the price indicated. The Customer confirms that he is the legal holder of the card to be debited and that he is legally entitled to use it. In the event of an error, or if it is impossible to debit the card, the Sale is immediately automatically resolved and the order canceled.

ARTICLE 9: Right of withdrawal

In accordance with article L121-20 of the Consumer Code, you have a right of withdrawal to exercise within 14 working days from receipt of the article . You have neither to justify reasons nor to pay penalties, apart from the return costs;
The right of withdrawal does not apply for products produced according to your specific indications and for personalized products. Also excluded from the right of withdrawal are products which are perishable by nature, which cannot be returned (such as downloads and eBooks) or which may deteriorate.
Subscriptions for the current month cannot be refunded.
Return the product within the period mentioned above. Within the same period, inform us of the exercise of your right of withdrawal by post to the following address: Charlotte Perution EI, 39 Place du Millénaire 34000 Montpellier or by email to charlotte@myrainbowcrochet.com.
The goods must be returned to the following address, the return costs being your responsibility: Charlotte Perution EI, 39 Place du Millénaire 34000 Montpellier.
In order for our returned product to be marketable again, you agree to send it back to us in its original packaging and in perfect condition. The packaging can be opened and the item used as long as it is possible to market it. Balls of wool must not have been used .

ARTICLE 10: Guarantees

In accordance with the law, the Seller assumes the following guarantees: of conformity and relating to hidden defects in the products.
The Seller reimburses the buyer or exchanges the products
apparently defective or not corresponding to the order made. The refund request must be made as follows:
Contact by mail to charlotte@myrainbowcrochet.com
Contact by mail to Charlotte Perution EI, 39 place du Millénaire, 34000 Montpellier
The seller recalls that the consumer:
– has a period of 2 years from the delivery of the goods to act with the Seller
– that he can choose between replacing and repairing the goods subject to the conditions laid down by the aforementioned provisions apparently defective or not corresponding
– that it is dispensed to bring the proof the existence of the lack of conformity of the good during the six months following the delivery of the good.
– that, except goods second-hand, this period will be extended to 24 months from March 18, 2016
– that the consumer can also assert the guarantee against hidden defects of the thing sold within the meaning of article 1641 of the civil code and, in this hypothesis, he can choose between the resolution of the ven or a reduction in the sale price (provisions of articles 1644 of the
Civil Code).

ARTICLE 11: Complaints and mediation

If necessary, the Purchaser can present any complaint by contacting the company using the following contact details:
by mail to Charlotte Perution EI, 39 place du Millénaire, 34000 Montpellier
by email to charlotte@myrainbowcrochet.com .
In accordance with the provisions of art. L. 611-1 to L. 616-3 of the Consumer Code, the consumer is informed that he can have recourse to a consumer mediator under the conditions provided for in Title I of Book VI of the Consumer Code. If the claim request to the Seller’s customer service fails, or if there is no response within two months, the consumer can submit the dispute to a mediator who will try to bring the parties together independently. in order to obtain an amicable solution.

ARTICLE 12: Intellectual property rights

The brands, domain names, products, software, images, videos, texts or more generally any information subject to intellectual property rights are and remain the exclusive property of the seller. No transfer of intellectual property rights is made through the present CGV. Any total or partial reproduction, modification or use of these goods for any reason whatsoever is strictly prohibited.

ARTICLE 13: Force majeure

The execution of the seller’s obligations hereunder is suspended in the event of a fortuitous event or force majeure which would prevent its execution. The seller will notify the customer of the occurrence of such an event as soon as possible.

ARTICLE 14: Nullity and modification of the contract

If one of the stipulations of this contract is canceled, this nullity would not result in the nullity of the other stipulations which will remain in force between the parties. Any contractual modification is only valid after a written and signed agreement between the parties.

ARTICLE 15: Protection of personal data

In accordance with Regulation 2016/679 of April 27, 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of this data, the Seller implements personal data processing which is for the sale and delivery of products and services defined in this contract.
The site ensures the customer a collection and a treatment of personal information in the respect of the private life in accordance with the law n ° 78-17 of January 6, 1978 relating to data processing, the files and freedoms. < br> Under articles 39 and 40 of the law dated January 6, 1978, the customer has a right of access, rectification, deletion and opposition of his personal data. The customer exercises this right:

  • by email to charlotte@myrainbowcrochet.com
  • by post to Charlotte Perution EI, 39 place du Millénaire, 34000 MONTPELLIER

ARTICLE 16: Applicable law and clauses

All the clauses appearing in these general conditions of sale, as well as all the purchase and sale operations which are referred to therein, will be subject to French law.
The nullity of a contractual clause does not entail not the nullity of these general conditions of sale.